Burning FAQs About Internet / Networking

• Do you have anything smaller than Standard Internet?

  Yes, Economy Plus.

• Are the prices listed on your order form per day?

  No, prices listed are for the duration of the show and includes labor.

• What do I need to order if I need to hook up three (or less) computers?

  You will need to order (1) Standard Internet. This order comes with three IP addresses so you can hook up to three computers with this one order. You will need to order (1) HUB and cables for each computer you are hooking up, or you can bring your own HUB and cables. (Example: if you need two computers to connect to the Internet in your booth, you will need to order (1) Direct Internet, 1 HUB, and (2) cables.

• What do I need to order if I need to order more than two computers?

  You will need to order (1) Standard Internet. This order comes with three IP addresses so you can hook up to two computers with this one order. If you are hooking up more than two computers, you will need to order additional IP address for each additional computer, after two. You will need to order (1) HUB and cables for EACH computer you are hooking up, or you can bring your own HUB and cables. (Example: if you need 5 computers to connect to the Internet in your booth, you will need to order (1) Standard Internet, 1 HUB, (5) cables, and (3) additional IP addresses)

• Will the lines be under the carpet or drop from the ceiling?

  All lines come up from the floor.

• Will there be someone on-site to help me with technical problems?

  Yes, a telephone number (415-974-4126) will be taped on to your Internet line and a technician will come to your booth.

• Is the IP addresses static or DHCP?

  IP addresses are static, unless otherwise requested.

• How do I get my IP addresses?

  IP addresses will be taped to Internet Lines.

• Can I get my IP addresses in advance?

  Yes, please mark your form notifying us you are requesting your IP addresses in advance, and list an e-mail address of where you want your IP addresses sent.

• How early should we contact Moscone Telecom to discuss our Networks needs?

  As early as possible. Three to four months prior to move-in (especially for larger more complex events) is ideal. We realize that requirements often change during this period but we have found that starting the process as early as possible minimizes errors and misunderstandings.

• What type of information do you need from us to produce a quote?

  Pretty much any and all information you have concerning your network requirements. As a guideline use the following list.

  • Location of each room, booth, concourse, lobby, or foyer where service is needed.

  • Total number of devices being connected in each location.
  • Note whether you wish to have us provide hubs and cabling. (Please note that having a third party provide hubs and cabling could effect your discount and level of service we provide.)
  • Any special needs, such as private networks or VPN tunnels.
• If we need to bring a T1 circuit in from our home office, can Moscone facilitate this?

  Yes, we can manage this from both ends or just from the Moscone side.

• We would like a large Cyber Café and several remote kiosks; does Moscone have products and services to facilitate these?

  Yes, we can design and implement a network to fit whatever your needs may be.